TM
THATO M

1 reviews | Active since Feb 2020

01 Jul 2021, 18:16

You won't receive your deposit nor matter what!

It is with great sadness that I am writing this email feeling not only ******, ****med by urbanvest but greatly disappointed.

I moved from my very comfortable city property rental apartment to experience your properties under urban vest. The day I moved in, I was locked out cause apparently the previous tenant moved with the keys, no renovation were done, no cleaning was done, no fumigation was done, no painting was done. We had to wait for the building manager to break down the door to gain entry. The cleaners came while we were moving in to wipe the place down. 2 months later the room was painted so nothing else. I paid my rent every month without fail close to R50 000, it may not be much to your company but for a hard working citizen it was an arm worth.

When moving out, the room was spotless clean but the building manager pointed a few black marks that happened while moving out but to be charged 3000 for painting which is really uncalled. To my surprise while waiting for my deposit during the 21 working days period I received a call by your debtors saying I owe money! How? When I'm expecting my deposit paid back. I was warned I wouldn't receive my deposit when moving into the property but as per facbook reviews I gave it a benefit of the doubt. Now I really greatly regret ever ever investing in your business cause I hate people who ***** from me

0
Replies (4)
Urbanvest Property
Urbanvest Property's reply02 Jul 2021, 15:18
Official
Good Day Thato,

Please provide me with the Building Name and unit number that you stayed in, in order to investigate.

Regards
TM
THATO M's update03 Jul 2021, 22:13
Reviewer Update
Good day.

Thato Mothibi
The President - Flat 301
Under the care of Emmaunel
Urbanvest Property
Urbanvest Property's reply05 Jul 2021, 13:36
Official
Good Day, 
I have forward your request to the Maintenance Department to access with the Moving In and Moving Out inspections and photo's that were taken.
Urbanvest Property
Urbanvest Property's reply09 Jul 2021, 12:52
Official
Good Day Thato,

We have reverse a charge of R 387.50 from your account, that was for a new toilet seat and labour costs. However the painting charges remains, as the unit needed painting after you moved out.

Regards