Urban Wines gets one star for Owner not able to treat her customers with respect

Hi there,

My wife & I used to like to visit this nice little Coffee Shop, called Urban Wines for a relaxing cup of coffee, and to do a bit of work.

Today we had quite a lot on our plate, so we decided we wanted to get out of the house, and chose to go to Urban Wines in Durbanville to get a bit of work done in a relaxing atmosphere.

We supported Urban Wines as usual, by buying two cups of coffee, and and something nice to eat. After a while we ordered a pot of tea for us both..

Later, around 3pm the owner (lady) came back from wherever she went to and saw that we were still there happily working away, me on my laptop, and my wife on her iPhone.

All of a sudden the internet connection was lost, so I got up and approached her to ask if there was anything wrong with the internet connection, which she rep**** she's not sure, but will check.

I went back to my table, and after about five minutes there was still no internet, so my wife got up and asked her if the internet is working?

She said, maybe the data is all used up, giving my wife a sarcastic look, and then adding: "we're not an internet cafe!". This completely took my wife by surprise, since she could clearly hear a bit of sarcasm and a hint of abrasiveness, clearly intended to cause my wife aggravation.

Needless to say, we promptly paid our bill. My wife and I both approached her and complained about the way she treated us. All she had to say was she's terribly sorry.

I would not recommend anyone wanting to do a bit of work out of the house or office to support this business.

She clearly can afford to lose two loyal customers with the way she treated us today.

It leaves one with a bitter aftertaste in one's mouth, not to mention treating us like she did in front of her staff.

To say the least, we will never be supporting her establishment ever again, and the worst part of it all is, this report probably will find its way to many a prospective customer that might have considered to visit Urban Wines, but most certainly wont after reading this review.

You'd think that with the current economy that business owners would treat their customers with decency and respect to ensure good customer satisfaction and repeat visits to their restaurants or coffee shops.

Just sad, really sad...:-(