No customer service/false advertising

Urban park hotel & Spa Umhlanga, poor customer service from manager Avir. Cant even face the client.Air cons don't work, Phones don't work definitely won't recommend this treatment for anyone. Get told at reception that's there's nothing they can do,then give me a room that doesn't lock. this is false advertising as it's known to be a 3 star place more like bull****.this hotel got me and my partner looking like a mess and late for the event that I am attending in Durban,I wonder if someone actually cares about the poor reputation this hotel now holds.their webpage doesn't even work for me to send them a complaint.