Belongs left in room reported to have not been found.

I recently booked accommodation at Urban Park Apartments & Hotel Umhlanga for a one night stay from 14 to 15 March 2020 in room 218.

It was a wonderful stay.

However, upon unpacking when I got on Sunday, I immediately realized I had forgotten some of me personal belongings in the room.

I immediately called the Hotel and spoke to Scelo who informed me that housekeeping was closed for the day and adviced I call the following morning.

Monday morning I call and was transferred to housekeeping, where I spoke to a lady by the name if Promise. At that time Promise confirmed nothing has been bought forward but took my details and promised to call me back after checking in the room.

20 minutes later, Promise called and confirmed that nothing was found. At checkout, we closed the door which self locks and dropped off the entrance card at reception. Thus I am certain no one entered the room after us except for the housekeeping stuff.

I am extremely disappointed, as something of similar nature has happened in the past at a different hotel. My belongs were returned to me after safe guarding them for a week. Why are things different at Urban Park Hotel?

Basically Urban Park is insinuating that I am lying, I did not leave my things in their room hence they did not find anything. I am very worried about Urban Park Hotel stuff, the individual who first entered the room in particular. They clearly found my stuff but wouldn't disclose. The ethics are minimal if any.

When I asked who I should forward my complaint to I was told to lodge it with the booking agent I used. Does this mean Urban Park Hotel does not have a platform to lodge complaint or compliments for that matter? This had nothing to do with my booking agent.

I am extremely disappointed by this service and shall not be recommended this Hotel to anyone.