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zimkhitha N
1 reviews | Active since Jul 2013
26 Jul 2024, 11:20
****!!!!!
I was contacted by this company on 18/06/2024 and they offered me a cellphone contract. So far they have debited R1088 (R699 last month + R389 this month) yet I still have not received the phone. I called them yesterday and the lady I spoke to advised me that they are out of stock but no one has contacted me to advise. I told her to cancel this whole thing and return my money, she advised me she would contact her Finance team and send me an SMS to confirm the refund but up until now, NO SMS received or money back in my account.
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zimkhitha N's updateReviewer Update
06 Aug 2024, 10:09After complaining on Hellopeter about the funds that were deducted from my account, I received a phone call from a guy called Keanan and he advised hw ill listen to the call of the agent that I spoke to who promised to cancel my application and process a refund for the 2 amounts that were deducted from the amount and then revert to me on Friday 2nd Aug or latest 5th Aug Monday. But up until now no money was refunded to me, nor no SMS received to confirm the refund and no phone call as well from Keanan and I had told him that I was recording the phone call so anything he said I have it on record. I want my money.
I made my application on 18/06/2024 and 25/06/2024 you collected an initiation fee with no communication as to when the phone would be delivered. I called your call center and the lady said the application was processed on 27/06/2024 and it will be delivered within 10 working days. To my surprise, you collected again on 25/07/2024 still with no communication about the whereabouts of the device and I called on 25/06/2024 or 26th July only to be told you are out of stock and you do not know when you will have stock. Haibo what kind of business is this that does not forget to deduct money from the client's account but forgets to communicate with them about the goods that not delivered to them?
I made my application on 18/06/2024 and 25/06/2024 you collected an initiation fee with no communication as to when the phone would be delivered. I called your call center and the lady said the application was processed on 27/06/2024 and it will be delivered within 10 working days. To my surprise, you collected again on 25/07/2024 still with no communication about the whereabouts of the device and I called on 25/06/2024 or 26th July only to be told you are out of stock and you do not know when you will have stock. Haibo what kind of business is this that does not forget to deduct money from the client's account but forgets to communicate with them about the goods that not delivered to them?
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zimkhitha N's update06 Aug 2024, 10:09
Reviewer Update
After complaining on Hellopeter about the funds that were deducted from my account, I received a phone call from a guy called Keanan and he advised hw ill listen to the call of the agent that I spoke to who promised to cancel my application and process a refund for the 2 amounts that were deducted from the amount and then revert to me on Friday 2nd Aug or latest 5th Aug Monday. But up until now no money was refunded to me, nor no SMS received to confirm the refund and no phone call as well from Keanan and I had told him that I was recording the phone call so anything he said I have it on record. I want my money.
I made my application on 18/06/2024 and 25/06/2024 you collected an initiation fee with no communication as to when the phone would be delivered. I called your call center and the lady said the application was processed on 27/06/2024 and it will be delivered within 10 working days. To my surprise, you collected again on 25/07/2024 still with no communication about the whereabouts of the device and I called on 25/06/2024 or 26th July only to be told you are out of stock and you do not know when you will have stock. Haibo what kind of business is this that does not forget to deduct money from the client's account but forgets to communicate with them about the goods that not delivered to them?
I made my application on 18/06/2024 and 25/06/2024 you collected an initiation fee with no communication as to when the phone would be delivered. I called your call center and the lady said the application was processed on 27/06/2024 and it will be delivered within 10 working days. To my surprise, you collected again on 25/07/2024 still with no communication about the whereabouts of the device and I called on 25/06/2024 or 26th July only to be told you are out of stock and you do not know when you will have stock. Haibo what kind of business is this that does not forget to deduct money from the client's account but forgets to communicate with them about the goods that not delivered to them?