worst service ever

The hotel had no lights when we woke up me and family had a ****ing to attend when i complained he passed the buck 4 us to phone [URL Removed] then the still wanted us to pay the cancelation fee when we called bernard who is the manager he was unintrested in dealing with us this hotel is the only 1 with no back up generator bernard stoped taking our calls The manager who is bernard is absolute rude and not available when i whent down to the reception there was no 1 there to assist us the security there was worst rude this is the most perthatic service i have ever recived in a hotel i would never recomend any1 to stay here ever unless the manager is fired