Urban Decay - Unacceptable Service - *******

This was truly the worst online shopping experience. I purchased my mom some makeup products because we tend to support cruelty free makeup companies where possible. I placed my order on the 13th of July.

In August I contacted the company to find out where the parcel was. After many unanswered phone calls I was told the parcel was on its way.

Another month later in September, I contacted the store to cancel my order and get a refund. It is a nightmare to get hold of them and only when I posted a snotty facebook post did I get a response from their social media team. They provided me with an email address to contact to cancel my order and get a refund. I received no response from this address.

I was also in contact with the district manager in Johannesburg who gave me her email address. She promised she would respond within 48 hours - it has been five days.

I want my money back! It is shocking that this company thinks they can take advantage of their customers and not communicate thinking we will eventually give up.

I spent R900 with these people. I understand we are in a global pandemic and never asked for anything more than clear communication and updates on what is going on - instead I have accumulated countless unanswered emails, phone calls and social media messages.

Urban Decay and Lo'Real should be shut down. They are irresponsible *******! There is no excuse for this unacceptable service.