Terrible service - Online orders Urban Decay South Africa

This review is poorly based on customer service for the online order system and not the products

- I ordered an item in early December, half my order was filled and the other 4 items are outstanding.

Since, I have emailed, direct facebook messaged and called - to date no response.

The contact number on the website which clearly states they are available from 8 - 5 is shocking since their consultants are permanently unavailable.

When I did eventually get through - The consultant was indifferent and non apologetic - he said I would get a refund.

I asked him to please let me know 1. how long it would take to get my item in stock or 2. if I could get another colour instead.

He promised to get back to me - a week later, they are still available and I have yet to receive any communication on my order