Poor service

I placed an order with the Urban Decay Online Store on the 23 April 2018. I received my order but one item was missing. I was patient as I knew that the online store had just launched so many products could have been sold out. Nevertheless, I sent an e-mail to Urban Decay on the 26/04. I received no response and sent two other follow up e-mails. It is almost two months and I did not receive my lip stick, which I obviously paid for. A lady from loreal called me last week and asked about my query and told me she will contact UD to follow up, to date, I have not heard anything. I am disappointed right now as I had planned to buy so much from the online store, which I won't anymore,