AJvV
Armand Jansen van Vuuren

1 reviews | Active since Nov 2021

18 Nov 2021, 09:07

Worst management ever

I’m a professional photographer and was eating at the bistro before i had to leave for a shoot later the day, the food and service was good, however after my meal i called the waiter and offered them free social media photos (which i charge quite a lot for usually) to fill up the time i still had to wait, he accepted the favor and i started shooting. Not long after the manager arrived immediately harassing me and treating me as if i’m a ******** that is *****ing from them, immediately forcing me to stop and to delete all taken photos, i tried to calmly explain that i was trying to do them a favor and did ask permission before shooting, she then continued to force me out as a paying customer and treated me to be a piece of trash she was throwing out the establishment. As i said, the food and service overall wasn’t bad but i wouldn’t expect to feel welcomed or treated well in anyway by the management upon choosing to eat there. 4 stars to the place, -4 stars to the client care by management.

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Replies (1)
Urban bistro
Urban bistro's reply18 Nov 2021, 14:03
Official
HI Armand
I can not believe your choice of words in this review.  Not exactly what happened in my opinion or so said waiter you mentioned.  
I greeted you politely, asked what is happening here when I saw you taking photo's and politely asked you not to continue and to please delete the ones you already had.  I didn't swear, I didn't scream, and definitely didn't chase you away or out my shop.  

To my defense, let me explain why I asked you to stop.  I've had people that previously took photo's of my place unknowingly that then used it on social media and sold it as their own.  I had to go through a lot of effort to get that removed, not only taking up money but also my time.  Sorry if I didn't give you a lot of time to explain, but I was definitely not harassing you and definitely didn't chase you out.  

Next time you do something like this, please ask for the number of the owner or manager if they are not there, instead of making these type of arrangements with a waiter which in my opinion doesn't have the authority to give you a go ahead on this anyway.  Imagine a waiter giving you permission to take official photo's of a Spur... doesn't work like that. 

Regards
Owner