Customer service

<p>It was my first time at that studio . I asked to use facility room in reception area - the kitchen looked hoorible and dirty .I had to wait until Lelani was done to assist me ,however she wasn't done with her current client . Don't make bookings of you know you're client will take 30 min . You need to pay first before you get assistance . As I sit there I was asked who brought me in . The way you speak about colleague's or staff is very important , especially infront of clients . You're professional however you need customer experience training . </p> <p>And I was not happy the way my eyebrows was .One brow was thicker than the other . Complaints is all over Facebook . Lelani if you can't take pressure than recruit . I want nothing to do with urban beauty as I will not make use of their service . Be punctual with your clients and you need proper manners</p>