Upholstered in the wrong colour ........ good luck

Firstly please note that all the 'positive reviews' on upturn upholstery is minutes apart and on the same day . The previous negative reviews were removed due to not adhering to Hello Peter guidelines where the owner in question was allegedly accused of something and also named. I will again write a review trying to stay within these guidelines without slandering and accusations ( as much is there was truth in all the pervious statements according to my personal experience ) The below is based on my experience and with facts that can be verified with photos and countless WhatsApp's .

1. a Colour was selected from silkhouse catalogue as per picture sent by owner with the code on the back . 2. Sofa was meant to be collected on the 19th Jan, did not happen - excuse was waiting for rain to pass ( no rain by us ) , I arranged for someone to be at home for sofa to be collected on the 20th , again a no show - excuse this time was they had an armed ******* . 3. On the company Invoice it states - lead time 15-20 days to complete , however at the time of collection I asked how long it will take and was informed 10-15days. 4. Day 13, I checked how many more days it will take and was only told then , they are running with a severe backlog and running on 20 w/days lead times. 5. Day 19 checked if they have made progress and was told 'we ran out of fabric for the sofa' 6. I received my sofa 26 w/days later . 7. I received my sofa in the completely wrong colour . a Shiny velvet pink , worlds apart from the muted Pomelo colour I selected . 8. I was then sent a picture of the correct silkhouse spec and said this is the exact colour that was used and bought . 9. I asked for verification that it is indeed the colour by showing me the invoice - an invoice to proof it was the correct colour was never shown. 10. another picture of a sample was sent to me, i assume it was as further 'proof' it is the correct colour that was used . Which doesn't make sense to send me pictures of samples trying to convince me, when the end result is not that colour at all . 11. The owner then said she will be in contact with silkhouse 'rep' as they have never had dye batch issues with silkhouse before ( this is not a dye variation its completely two different colours) 12. a message from so-called rep was then forwarded to me stating ' i have had similar issues with this batch. Its much lighter than the last few. We will definitely replace it for you and cover the cost of the upholstery. I am sending a cutting through of the new batch that can send to the client '. 13. I contacted silkhouse head office directly to verify the rep and the above statement and they were flabbergasted and said its not the case at all . 14. With the trust broken , I was not prepared to give my sofa back to Upturn Upholstery to rectify. 15. I gave them the benefit of the doubt and asked for the new batch sample to be dropped off and also the cutting of the material she took pictures of first time around so we could 100% be sure about the colour. The sample was never dropped off. 16. I also took my sofa cushion to silkhouse and had the colour matched to their catalogue and there was no colour like that . We placed the sample of the correct colour on the cushion and the contrast was as black and white it was so obvious. 17. I then requested a refund as I felt like, this company has made me feel like a fool and the effort I had to go through to proof facts and I am the customer . 18. I was then told to follow procedure by requesting a refund form ( but this company gives me the impression its a one woman show and they use 3rd party upholsters as the upholsterer have contacted me and told me they do the upholstery and not upturn ?!) 19. I wrote a review on Hello peter to sum up my experience using words to describe my experience and was threatened with legal action for slandering and that the companies legal representation will deal with my refund and they have a case against me ? 20. I have received no correspondence to date regarding my refund as i have paid 70% deposit upfront . I don't want a pink sofa its very ugly- so what did a pay for ?and when you have no trust in a company to correct it based on experience to date . I can reassure you I am not alone in my experience .