FALSE ADVERTISING!!!! STAY AWAY!

DO NOT BOOK WITH SEA STAR ACCOMMODATION!!! T/A Uptown trading 762 CC

False advertising be careful! They are ********! They use pictures of other villas to advertise! What they advertise on Booking.com is not their property. The beautiful swimming pool they advertise on booking.com is not theirs, it’s for other properties in the resort. They DO NOT have a swimming pool!

UNIT 183: The property is extremely filthy, windows are full of dust, water damages on walls and ceiling. You can see that there is no maintenance done at all on this unit. The kitchen stove is not working and were told it’s too expensive to fix it. The sink water pipes are not properly connected, when you open the taps the water goes straight on the floor instead of a drain. Only a bar fridge is available which is only the freezing top that’s only working, yet the unit is a self catering, and we came with groceries that needed to be refrigerated.

We booked 5 nights with them but ended up spending 1 night and requested a refund since the property was not the one booked and advertised.

Andrew is the manager for SEA STAR, he is the one who was responsible for our booking and who also provided us with bank details to deposit the money.

Andrew is such a joke! this guy has no clue of what customer’s service is, he was even charging at us, he is super rude, he just doesn’t care, he is just heartless!

We requested Andrew to either give us the unit that we booked and that was advertised on booking.com or give us a full refund. He told us he doesn’t have our money, we didn’t pay to his account we payed into the owners account and that we must not involve him in any of this. He then suggested that we checkout and send the owner an email regarding our refund and the owner will respond to us. Just imagine!

We then requested to speak to the owner and he refused to connect us with the owner, he told us the owner is in Germany and he’s unreachable. He said that the owner doesn’t want to deal with customers and such issues. we said to him since we are faced with a situation of false advertising and since he can’t help us as the manager, we demand to speak to the owner so that he can sort out this matter.

Andrew didn’t want to give us our refund at all. After a serious altercation and after threatening to report this to the police, we finally managed to get our refund however, it wasn’t a full refund as they still charged us for a night at the wrong villa and overcharged us by R500 Andrew and the owner still refuse to pay us our R500 up to this day.

Apparently Andrew and the owner have been doing this for a longtime to people and they seem to getaway with it. Check their reviews on Booking.com they are shocking! These are heartless people who don’t care about other people and their hard earned money. They are just after your money and they just don’t care! This is totally wrong! Sea star does not deserve to be in business, this company is de*****ing people and needs to be blacklisted.