Refund of R27018.00 paid to the retailer for the work not done

On the 15th November 2017, I sent email below reporting the owner of Upsolute Gearbox and Diff. Image (Mr Broun Thulani Nkosi) to other stakeholders for urgent intervention regarding unsatisfactory service from the retailer. On the same date, RMI gave me a call to get more clarity or information regarding the matter. Information was provided to Mr Sonwabo at RMI and I was advised by Mr Sonwabo from RMI to put on hold other stakeholders to enable this institution to handle the matter speedily.

RMI tried to involve the owner of the retailer to resolve the matter, unfortunately was not fruitful due to Mr Nkosi failed to co-operate with all processes agreed between the two parties. All parties (RMI, the owner of the retailer and myself) agreed that the car must be towed to another new retailer since the owner of Upsolute Gearbox and Diff. Image failed to repair the car. On the 23rd of November 2017, the car was towed to the new dealer.

An amount of R27018.00 was settled in full by the end of August 2017 as per the invoice. RMI requested (Mr Nkosi) the owner of Upsolute Gearbox and Diff. Image to reimburse me with the whole amount. Through agreement between the owner of the retailer and RMI. Mr Nkosi ***ner of the retailer) requested to repay the amount in two instalments by end of November 2017 (R12000.00) and R15000.00 to be paid on the 15th December 2017. Unfortunately, Mr Nkosi failed to honour the agreement which was in favour of him. With my assumption, the agreement should be forfeited due to non-compliance from the owner who requested the terms of payments.

RMI tried to be in contact with him for several occasions through telephonic and emails, but it appears that Mr Nkosi decided to ignore all attempts from RMI. RMI took initiative to lead the process as they granted Mr Nkosi a membership to operate his business and trusted by customers as accredited retailer which displayed the RMI sign in his workplace.

The owner can be contacted from ********** or ********** and ********** 151. The address of company is as follows: Upsolute Gearbox and Diff. Image; Attention Mr Broun Thulani Nkosi; No. 7 Doloriet Street; Ladanna; Polokwane; 0699

RMI can also be contacted from the email and telephonic: Madoda Sonwabo ********** or (012) ********** or ********** 178; Attie Serfontein' ********** and Pieter Niemand **********

On the 15th December 2017, I will be taking a vacation leave to spend festive season with my family in Durban, it appears that this may not be possible as the matter is still pending. In the case, if I will be involved in an accident by using public transport in the period of my vacation, Mr Nkosi must be liable and accountable for all costs including the costs for my dependents until they become independent.

Email below will provide more details. Other emails will be forwarded for your attention.

Kind Regards Mr L S Mahaye ********** 635