1 reviews | Active since Nov 2020
UPS Warehouse product failure
I purchased a V-Envie UPS from UPS Warehouse in Jhb 18 months ago and it burst into flames this month. So a warning on the product ( even though they maintain this has never happened before ) and also the customer experience. After two ignored e mails to the National Sales Person I phoned them and there was an immediate denial of responsibility. Through some calls and e mails they stated that their warranty is only for 12 months irrespective of issue , even though this fire was a catastrophic failure than caused smoke damage, and luckily I was at home when it happened and extinguished it quickly they would not entertain any claim or responsibility for their product or even offer a discount if I wanted to purchase a replacement / different unit.
You did say I was welcome, at my own expense , to send the unit from Durban to Jhb . About R500.00 estimate. But at the same time also said in the same mail that as it was out of warranty there would be no replacement and if it could be repaired ( after being on fire for five minutes ) that would also be at my expense. My point was that is there any point in sending to you as it is probably irreparable having been on fire .
You did say I was welcome, at my own expense , to send the unit from Durban to Jhb . About R500.00 estimate. But at the same time also said in the same mail that as it was out of warranty there would be no replacement and if it could be repaired ( after being on fire for five minutes ) that would also be at my expense. My point was that is there any point in sending to you as it is probably irreparable having been on fire .