Urgent Means Nothing

The staff at UPS SCS South Africa JHB are unfriendly and unhelpful to say the least, I have an urgent package that I need to collect from them and I requested to speak to a manager so that I can have my matter expedited and I was basically told that a manager will not be able to escalate my matter or provide assistance.

I understand that payments done via EFT take 24 to 72 hours to clear, however immediate payments/priority payments reflect immediately or with our bank would have cleared in 2 hours, of which I mentioned to the consultant on the other end.

I have emailed their customer service department requesting and their finance department requesting that a manager contacts me and still no response to assist in the situation.

They are providing a service to customers, is this how they treat customers that are literally begging and pleading for assistance and stating that the package is rather important

Highly disappointing to say, considering this was my first ever interaction with them.