CW
Chantal W

1 reviews | Active since Jan 2021

15 May 2024, 17:57

UPS = Utterly Poor Service

SHOCKING service. goods arrived from Holland 27th April. On the 29th I received customs invoice which I paid immediately. On the 30th April I was told goods being held for state vet inspection - to expect 3-5 days, even though I know there is no backlog at moment and turn around is generally 24-48 hours. It is now the 15th May and still no delivery to my business, of the stock I need to sell in order to pay the supplier who gives me 30 days. So not only have those days credit nearly run out, but i have also paid duties and vat as well as state vet UPS fee and still no stock. 13th May the invoice for the inspection arrived and I paid within minutes of receiving email. UPS SA have told UPS Netherlands that I have not paid and thats why there is a delay!!!!!!! I will NEVER EVER EVER use Ups again. They have no regard for their customers - put you on a never ending hold if you ever get through to anyone on the phone. By email they bounce you around, blaming everyone except themselves. still waiting for my stock.

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