UPS South Africa - Horrible customer service and communication!

UPS South Africa has been the worst service I have received from a courier service in SA !!!! I paid for express delivery (2-5 Days) on Friday 19 July. After struggling to get any information or contact with the customer support team from Monday 22 July my parcel finally left the Kempton park Warehouse on Thursday 25 July only to get a new Notification stating that they will need more time to ship my delivery(New scheduled date was 29 July ) because I live in a remote location. My remote location is Pretoria East ... a suburb in the capital city not 40min away from Kempton park !!!!.

I don't even want to try and phone customer care again because you stay on hold for 30 min only for them to drop the call.

Horrible service 0 clarity on any of the issues and if I didn't initiate the communication my parcel would probably still be in Kempton Park waiting for an issue to be resolved as the tracking information indicated.

Would never recommend using UPS south africa to anyone !!!!!! If I could give 0 stars I would.