UPS IS THE WORST COURIER COMPANY

We have been waiting for our parcel which was supposed to be delivered by end of day 9 February 2024.

Firstly when we try to call them their IVR options do not work and it keeps looping on the options. I then waited for reception, option 3 on 9th Feb, eventually someone answered and told me it was given to a 3rd party courier. I asked her to pls call me back if we got cut-off and advise who but she never called back and I was not able to get hold of UPS again and was not informed who the 3rd party courier company was. We had a scheduled launch of the product on the 10th Feb which we had to cancel.

A week later, A WEEK later, on 16 Feb I received a call from UPS stating that the courier was unable to get hold of us to deliver which is ABSOLUTE **** as we never received ANY phone calls or emails, or any form of communication, not once!!!

We then requested a refund as we paid for expedited shipping and customs, yet nothing was received and we STILL do not know where our parcel is. This is THE WORST SERVICE we have ever received and is completely unacceptable.

WHERE THE HELL IS OUR PARCEL??????? WHERE IS OUR REFUND????? WHY DOESN'T ANYONE HAVE THE DECENCY TO CONTACT US????? WHY CAN WE NOT GET HOLD OF ANYONE EVER???

UPS are absolutely THE WORST courier company EVER, with THE WORST SERVICE!!!