Totally inept - unwilling to help a paying client. Accounts department useless!

Total imbeciles, unwilling to help paying clients, accounts department totally uneducated and unable to trace a payment. Pathetic! Management should be held accountable for the total lack of service in this business. UPS HQ in the USA should be notified about this unacceptable manner in which this company operates. How can a business that operates like this not be bankrupt?