Dreadful service - avoid.

Most dreadful service and misleading into delivery times. We are now three days past the expected delivery date (this was a key factor in why I chose UPS over other service providers) in part because they don't seem to pre-clear and also have what seems to me to be erroneous understanding of customs requirements. This has led to a lot of back and forth. They could also make their communications clearer in terms of what documents they require and what payment is needed rather than sending out separate emails. Won't use again. Have had MUCH better service with other providers who start the clearance process before the parcel arrives in the country, which leads to a seamless delivery.