DREADFUL CUSTOMER SERVICE

The worst experience ever. My supplier decided to send my urgent parcel via UPS from Korea. It arrived in the country and I was asked to pay as per the invoice sent to me. I tried to use their payment gateway but two banks declined their portal payment several times. Eventually, after several phone calls I was told to pay via EFT and send proof to email zapayments which I did. In the meantime I was getting so many emails saying that information was missing. I updated and sent through the information which had been sent and still kept getting advice. My package was still in Customs. After days of calling, sending information, I contacted my shipping agent who found out that there was an outstanding payment of R28,71 which was due to fluctuation. Not sure what this was for. I never received an invoice for this amount. I paid the amount and it was released. As this parcel was urgent I sent emails via Linked In to the Country Manager Mr Ebrahim and Mr James to see if they could assist but received no response from either. Every time, you phone UPS, you speak to a different person with a different story. There is no accountability. You ask to speak to someone in charge but you are ignored or put through to someone who doesn't answer the phone. You can hold for 20 minutes at a time. You send emails to the person who is supposedly dealing with your parcel release and you are ignored. I asked why had UPS sent me an invoice for an amount and then told that there is an amount outstanding. The reply I received it is fluctuation, but no amount was ever advised. As I said my shipping agent found out for me. In a nutshell, a dreadful experience and will never use this company. I have told my supplier, never to use them should I need urgent airfreight. Poor, poor, customer service.