LH
Lorraine H
1 reviews | Active since Nov 2025
13 Nov 2025, 09:33
Totally unprofessional service
I would think twice before working with this company.
The owner JP's language was so disgusting and so disrespectfull. I'm in total shock that a man can speak not only to a woman but to a paying customer with utter disgusting swearing language and the choose to slam the phone down without giving you an opportunity to resolve an issue over artwork???
I wish them lots of luck with their buisness in the forseen future, but seriously sort out your anger issues as it won't take you far in life!
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Up Your Brand's replyOfficial
24 Nov 2025, 07:04 Hi Lorraine, thank you for your review. It is unfortunate that we could not assist you in printing the banners your business so desperately needed. It was not our responsibility to keep your artwork from 2019, as that is when you last did business with us. And when our designer tried to explain to you that it would take more design time to recreate your artwork you then called her arrogant & unprofessional. This evoked a strong response from myself and for that I apologize. We wish you & your business all the best for the future!
Up Your Brand's reply24 Nov 2025, 07:04
Official
Hi Lorraine, thank you for your review. It is unfortunate that we could not assist you in printing the banners your business so desperately needed. It was not our responsibility to keep your artwork from 2019, as that is when you last did business with us. And when our designer tried to explain to you that it would take more design time to recreate your artwork you then called her arrogant & unprofessional. This evoked a strong response from myself and for that I apologize. We wish you & your business all the best for the future!