Bad bad service

I hafe so many times try to phone them so many time whatsapp chats my problem does not get resolved. So now i will write it here maby some one will se this in this company. Subject: Urgent Dispute: Incorrect Payment History Merge – PayJoy Account No. *** Dear Credit Disputes Team, I am writing to formally dispute inaccurate payment history being reported on my Experian credit profile for my active PayJoy account (Account Number: ***). As per my official Experian credit report (Enquiry ***): 1. The account opening date is explicitly listed as 2026-07-09. 2. However, the payment history status timeline incorrectly reflects payment tracking data stretching back into 2025 and early 2026, including an amber adverse status in April 2026. An account opened on 9 July 2026 cannot have a payment or arrears history prior to its inception date. This historical data belongs to a previous, separate PayJoy account that I settled and paid in full in May 2026. The historical payment profile from my old closed account has been erroneously merged/mapped onto my new July 2026 account timeline. Requested Resolution: Please immediately update my credit record to remove all payment history tracking bars, statuses, and historical data prior to July 2026 for Account No. *** so that it accurately reflects a clean start date from its actual day of opening. Sincerely,