Appalling Service

I sent an email on the 24th January 2020 to the Administrator with regards to a refund which wasn't acknowledged. I then followed up on the week of the 27th to be told that " I am busy I havent had time to check emails". Well understanding that it was registration I let it slide.

Fast foward to the 13th of February 2020 , I then call again with the hope of some positive feedback but to my disappointment the Administrator wasn't available. I had to relay my situation to a differrent person whom I also forwaded the communication I had sent prior . He then promised to get back to me by Monday the 17th February which didn't happen. I called today only to be told by the Administrator " Well I have 700 emails to go through I am busy"

We all have jobs and we service our clients imagine if everyone told them we cant respond to them becuase we are busy. I am appalled at the service . Yes we might not be able to resolve every issue with 1 email but the least one can do is to acknowledge the client or customer's email.