UFS not returning credit on account

The UFS is not an institution that has any regard for its customers aka students as this title seems to give them the right to treat us with disrespect and disregard. I have done all my degrees through the UFS and started my PhD but were lucky enough to obtain a scholarship at an international university so I decided not to register for the second semester. Problem is I pad in advance and what a problem it is to get a credit paid back to you. In fact, I received an email from the programme coordinator stating that if I don’t pay my account I will be de-registered. Accounting 101 UFS - credit means you owe me and payment due means I owe you. And I needed to inform her that I was in fact not registered as clearly indicated on my account so how are you going to de-register me!? So finally she came back confirming that there is a couple of thousand rands owed to me. However, since June I have not been able to get the correct contact person from the programme coordinator and the excuse is that she has only started at the beginning of the year and does not know her colleagues yet and did not receive training. I don’t get any response or feedback from no one unless I asked what is happening, only to be told that I yet again don’t have the correct person. They do not read the emails which leads to answers that makes no sense. The written language in the mails are also so poor that it sometimes makes no sense or sounds like a toddler trying to say something. How disappointing that an institution that we entrust our and our children’s education to have such poor standards of communication and staff efficiency. I used to be proud to be a KOVSIE. Not anymore.