UCT REFUSING TO REFUND MY MONEY FOR SERVICES THEY NEVER PROVIDED

I have never been so stressed and humiliated, I approached Groot schuur to assist with medical issue and the Andology department operating under UNIVERSITY OF CAPE TOWN agreed to assist me, we started the process and all was well, they provided an invoice for my procedure which would have taken place last year after all the delays they told me they can assist after I already paid money in full cause I was ready to get help and we finalised everything. After they said they can help me we have ran out of time cause of my age then I requested a refund for the funds that I already paid. They told me University of Cape Town will take 6 to 8 weeks to process my refund which is fine. It has been now 4 months on the dot I am still struggling to get my money back from them, they just don’t care, I have been sending endless emails and making endless phone calls but they are just not bothered. I really need that money to seek help elsewhere but the people I have been dealing with could not careless. Sometimes I’m lucky if they respond, I completed each and every form and documentation they requested but I guess they just do care about anyone else’s health or well being cause I really need to get the procedure done elsewhere but now I can’t pay for those appointments cause UCT is not willing to pay my money back. They are so inconsiderate.