Inadequate online support

I enrolled for the Business Analytics online short course through UCT in October 2021 at a personal cost in excess of 10k. Although i found the course very enriching, the support from their technical department is virtually non-existent. How do you offer an online course without any technical support? Something as basic as the ability of technicians to troubleshoot remote doesn’t exist?! Twice, i had to submit incomplete assignments due to the inability of them to resolve issues with ******* files. Then the examiner had the audacity to dock me marks that resulted from their incompetence. What’s the role of the Success Advisor? This person or role is useless! I have escalated all my issues to him and he didn’t even had the decency to respond to me. Instead, he abdicated his responsibilities to juniors with no mandate! The tutor didn’t add much value either - only submit questions to discuss in syndicates. What a waste of resources! No UCT! Your service is extremely underwhelming for an institution that is rated #1 in Africa and among the top 200 globally. Please get your act together or abandon your online services!