Awful experience and useless success managers

I app**** for business management course with get smarter and made payments early March 2018. I was promised login details of which were not sent to me. I followed up and was told due to none payment I can not do the course. I sent the proof of payment and the billing department lady Samantha Berinato responded with an apology stating that there was an error on their side. I got login details and was 2 modules behind. I struggled logging in and tried calling several times but the telephone lines seldom ever get picked up. Eventually, Grant called and promised to get my success manager Nawaal to call me and help me catch up as they acknowledged I am behind schedule due to their mix up.

After a while of not being able to commence my course Nawaal finally calls me. I explain the situation as per above but am now 8 modules behind mind you that I have been trying to get a hold of Get smarter representatives since the day I got the login details. She requested proof of my attempts to reach them, upon reception she apologizes and states I need to pay 25% of my initial R12 900.00 to be deferred to another course. Now because Get smarter is investigating why my requests never got to them I am given a "discount" and need to pay 10% to actually study the course again. It's been such an awful experience I am honestly regretting my decision to study with Get Smarter. Even before loggin this complaint I tried calling 8 times and none of the lines get picked up. I literally have to send an email asking my success manager to call me and usually I get the call far later then when a problem occurs. This is awful.