Easy to take cash never refunds

So I applying for exemption on studies as I am 30 years old and according 2 many universities I do qualify so this place directly declined me and promised to refund my monies its been going on for 6 months no refund as promised the payment is for documents in case you get exeption first I had to beg for my outcome now I have to beg for my money its going for 7 months now !!! ALWAYS EXCESSES