Computer Sales ********
<p>On the 30 January 2017 I called Universe Direct for a pc. The sales agent Chris first confirmed stock before I could place my order. They requested that I do a pay and clear via my bank so that they can process my order. Once the payment reflected, I was then told that the pc was being prepped and would be sent via courier company the next day. The following day I called the sales agent by 3:30pm requesting my way bill information in order to track my delivery only to find out the pc which I've paid for , was sold to someone else and is no longer available. There was no form indication from Universe Direct to why they have taken my eft and processed my order although the pc was sold. Now I'm still currently awaiting a refund as they are giving me a run around and using delay tactics.</p>
Hi Adrian,
We know that a long time has passed since your review was posted, but better late than never, as they say.
We are sincerely sorry for the inconvenience you suffered at the time. The sales agent referred to in your review, is no longer employed by Universe Direct. We were also not active on this platform, at the time. We have taken steps, since your review, to ensure that your experience is not repeated. Above all else, we value honesty, integrity and transparency, when communicating with our customers.
Again, our sincerest apologies. We hope this message goes some way, towards restoring your confidence in us as a company, and hope you will give us a chance to redeem ourselves, in the future.
Kind regards,
Team Universe Direct
Best regards,
Hi Adrian,
We know that a long time has passed since your review was posted, but better late than never, as they say.
We are sincerely sorry for the inconvenience you suffered at the time. The sales agent referred to in your review, is no longer employed by Universe Direct. We were also not active on this platform, at the time. We have taken steps, since your review, to ensure that your experience is not repeated. Above all else, we value honesty, integrity and transparency, when communicating with our customers.
Again, our sincerest apologies. We hope this message goes some way, towards restoring your confidence in us as a company, and hope you will give us a chance to redeem ourselves, in the future.
Kind regards,
Team Universe Direct
Best regards,