No regard for the customer

<p>This was the second time I used Universal signs for the printing of T-shirts. I paid the deposit on 20 January 2017. and provided them with the relevant art work for the T-shirts on that same day. After various issues and e-mails, the artwork was finally sorted out on the 27th of January. </p> <p>On Friday the 3rd of February I got an e-mail at 15:45 to inform me that the shirts are ready for collection. This is 15 minutes before they close. No phone call to inform me it is ready.</p> <p>So, I go there on Monday the 5th of February to collect my shirts. Pay the balance and get the shirts. I opened it in the shop (after payment) only to see that the image was printed on the back of the shirt instead of the front. This despite e-mail confirmtion (in addition to the initial order) that the printing should be done on the front of the shirts.</p> <p>Since the 5th of Febraury, I've contacted the managent on various occasions. They offered to just print the image on the front of these same shrits. Would you buy a shirt with the same image in the front and at the back? This was offered to me twice as if I am unreasonable for not accepting this generous offer.</p> <p>I have not received a single apology from management for the mistake made, nor have I been offered any incentive or compensation for the inconvenience and possible loss of sales as clients place orders in advance and may cancel due to the long waiting period. I reiterate that Universal signs have been paid in full, depsite their mistake on the 5th of February already.</p> <p>I made it clear that I need new shirts that is ONLY printed in the front. </p> <p>I also enquried about the "faulty" shirts as I do not want those shirts to be distributed somehow with my artwork on it. It was simply mentioned to me that I could possibly buy the faulty shirts at a discount. What are they going to do with these shirts in any event? Now I should incur additional costs for their mistake?</p> <p>Today is the 14th of February and I still do not have any shirts. I was promised that it will be done tomorrow afternoon but this is but one of many promises. </p> <p>Lastly, I always have to phone them to enquire about progress (with the exeption of 1 phone call during this entier period. During this one call the suggestion was made to simply print on both sides of the shirt). </p> <p>Unfortunately, a very bad experience and not a company to rely o or to recommend when you are trying to run a business, no matter how big or small.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>