Poor service delivery and failure to finalise repairs to roof after 6 weeks

We have accepted a quotation on 31 January 2019 and also paid the deposit amount on the same day. We approached Universal Roofing due to our Insurance company notifying us that our roof does not adhere to the legal standards and we won't be covered for leakage due to storms. My husband met up with the assessor, Tyron Els, and explained our predicament and that the sagging needs to be repaired and our current flat roof, needs to be "lifted" to adhere to the specified degree/slope as legally required. Tyron confirmed that this will all be attended to and they will also waterproof the whole roof which will make the roof more soundproof and also assist to make the house cooler in summer and warmer in winter. He specifically stated that they will apply a certain membrane to the roof which will build it up so it is the required slope as legally required. Furthermore they will replace the rotten timber. Furthermore he pointed out that the reason why the "skirting" in the inside walls come loose is due to the outside roof not being attached and they will repair and attach this as well. Based on all of this information, we accepted the quotation and I was informed that the work to our roof will take 5 days to complete and will be start on Monday, 4 February and be finalised on Friday, 8 February. Up to date the work to our roof has not been completed. I have complained via e-mail and telephonically and even though commitments to finalise the work have been made by the area manager, it has not been adhered to and we constantly receive cancellations and excuses why the work can not be done like for instance that staff did not show up for work or that they need to attend another site and so forth. We started off with the site manager being Mark and after complaining because the work is not being completed, they send Donovan. When Donovan arrived, he asked us what needs to be done as the quotation does not specify what work must be done. Also both site managers and the Area manager, Renee Cronje, told us they are not sure what the sidewall flashings are and why it is quoted for. How is this possible? And then we are informed that what we believe we have been quoted for, is not the case and the quote for R48 000 is merely to waterproof our roof. Why would any reasonable person pay R48 000 to waterproof a roof? After a fight, we were informed by the site manager that they are going to attend to the work as we were informed by Tyron Els at no extra cost. They confirmed that the roof will be opened and attended to the whole day on Tuesday, 12 March. Then on 12 March, we were informed that the chances of rain in Pretoria is high, so they can't risk it and they will come on Wednesday, 13 March. Then on 13 March we were informed that the team of labourers did not pitch for work and they cannot come, but will come on Thursday, 14 March. On 14 March nobody pitched and nobody notified us what is going on. When we phoned the site manager there were just some more excuses and we are left with no answers as to when our roof will be repaired to satisfaction. I am so disappointed and have lost all faith in this so-called reputable company. We have been left with no choice but to formally complain on Hellopeter as we are just not getting any joy from complaining to the management at the Pretoria branch. Will appreciate it if we can finalise the repairs so we can move on with our lives.