GK
Genevieve K

1 reviews | Active since Jun 2018

05 Jun 2018, 10:01

UNIVERSAL PLUMBING - SHOCKING SERVICE!!!!!! (100 Corlett Drive, Bramley)

<p>Shocking service from this company - DO NOT use UNIVERSAL PLUMBING !!!!!!!!! On 16 April 2018 we acquired the services of Universal Plumbing to supply and install an under counter, 15L push through geyser. We paid a deposit and the installation was promised the next day but they kept us waiting for 4 days without letting us know what the delay was, I contacted them several times and Deon advised that their supplier was out of stock and he would let me know when to expect them. He never got back to me and I had to keep phoning him for feedback. The installation was finally done and Deon told us to contact them should we have any issues, we then paid the balance of the invoice. We then found an issue with the installation and the plug. On 22 May 2018, I tried calling both numbers on the invoice, to no avail. I sent SMS messages to both numbers and received no reply, I also emailed the company without a reply. Two days later I managed to get hold of Franco who confirmed receiving my SMS and assured me they would come out the following day to sort out the issue. To date, I have still heard back from them and they have not come out to resolve the issue. This job cost us R9,850.00 and the installation was not done properly and the supplier does not respond to us or take our phone calls.</p>

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