Based on recent customer reviews, Universal Kitchens is valued for well-crafted kitchens, built-in cupboards, bars and vanities delivered across its Paarl, George and Somerset West projects. Designers including Claudine, Jakes, Gena and Jarred are singled out for creativity, patience and flexibility when clients revise plans, while installation crews are described as neat, punctual and courteous. Pricing is seen as fair for the standard delivered, and follow-up service visits reassure homeowners. Criticism centres on project coordination, occasional measurement or snag errors and timelines that slipped, although issues were usually resolved quickly.
TrustIndex
7
Ranking
#12
in Home Services
Reply Time
248h 17m
NPS Score
75
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About Universal Kitchens
What do customers say about Universal Kitchens?
Based on recent customer reviews, Universal Kitchens is valued for well-crafted kitchens, built-in cupboards, bars and vanities delivered across its Paarl, George and Somerset West projects. Designers including Claudine, Jakes, Gena and Jarred are singled out for creativity, patience and flexibility when clients revise plans, while installation crews are described as neat, punctual and courteous. Pricing is seen as fair for the standard delivered, and follow-up service visits reassure homeowners. Criticism centres on project coordination, occasional measurement or snag errors and timelines that slipped, although issues were usually resolved quickly.
Is Universal Kitchens trustworthy?
Universal Kitchens has a TrustIndex of 7 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. Hellopeter has tracked Universal Kitchens across 176 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2011
Excellent service
Received a surprise call from Monica to inform us that we are due for a free service. She went through the whole house and all items that needed adjustment or servicing was promptly done. Keep up the good service Monica and team
1 reviews | Active since Oct 2011
Excellent service
Received a surprise call from Monica to inform us that we are due for a free service. She went through the whole house and all items that needed adjustment or servicing was promptly done. Keep up the good service Monica and team
1 reviews | Active since Jun 2011
Honoring Their Warranty
Monica from Universal Kitchens shows that people still take their jobs seriously. Thank you for the integrity you have shown during your service warranty call, you are a star!
1 reviews | Active since Jun 2011
Honoring Their Warranty
Monica from Universal Kitchens shows that people still take their jobs seriously. Thank you for the integrity you have shown during your service warranty call, you are a star!
1 reviews | Active since Dec 2014
Good service, beautiful kitchen
Monica booked a service call about a year after our new kitchen was fitted. They came on time and fixed the few problems we had. Also pointed out future possible problems (not related to Universal Kitchen's work) for us to take note of. All in all a satisfying customer experience.
1 reviews | Active since Dec 2014
Good service, beautiful kitchen
Monica booked a service call about a year after our new kitchen was fitted. They came on time and fixed the few problems we had. Also pointed out future possible problems (not related to Universal Kitchen's work) for us to take note of. All in all a satisfying customer experience.
1 reviews | Active since Jul 2026
Professional, Reliable & Exceptional Quality
As Epiphany Creations, Working with Universal Kitchens as our cabinetry manufacturer was a wonderful experience. Their professionalism, attention to detail, quality craftsmanship, and willingness to bring our design vision to life made the entire process seamless. The team delivered beautifully finished cabinetry and exceptional service from start to finish. Epiphany Creations is proud to have partnered with Universal Kitchens and looks forward to working together on many more projects. A special thank you to Claudine, Johan, Wayne and Dris. Warm Regards Dr Shana Mavee
1 reviews | Active since Jul 2026
Professional, Reliable & Exceptional Quality
As Epiphany Creations, Working with Universal Kitchens as our cabinetry manufacturer was a wonderful experience. Their professionalism, attention to detail, quality craftsmanship, and willingness to bring our design vision to life made the entire process seamless. The team delivered beautifully finished cabinetry and exceptional service from start to finish. Epiphany Creations is proud to have partnered with Universal Kitchens and looks forward to working together on many more projects. A special thank you to Claudine, Johan, Wayne and Dris. Warm Regards Dr Shana Mavee
1 reviews | Active since Sept 2025
Comeback services with a smile
I have to appreciate and salute the after care service from Universal Kitchen. It is almost a year after installation and Jarred will always come to service and check on minor faulty doors, hinges or drawers. I am hopefu and optimistic l for the service warranty. Thank you.
1 reviews | Active since Sept 2025
Comeback services with a smile
I have to appreciate and salute the after care service from Universal Kitchen. It is almost a year after installation and Jarred will always come to service and check on minor faulty doors, hinges or drawers. I am hopefu and optimistic l for the service warranty. Thank you.
1 reviews | Active since Aug 2023
Good product, but stronger coordination was needed
Universal Kitchens supp**** a good-quality product, and the final kitchen is satisfactory, but the renovation process would have benefited from stronger coordination and clearer upfront responsibility boundaries.
1 reviews | Active since Aug 2023
Good product, but stronger coordination was needed
Universal Kitchens supp**** a good-quality product, and the final kitchen is satisfactory, but the renovation process would have benefited from stronger coordination and clearer upfront responsibility boundaries.
1 reviews | Active since Apr 2026
Professional, efficient and obliging
Had a great experience with Universal in George, and at a very reasonable price. They designed and fitted a kitchen, bar, BICs and bathroom vanities in our new build. Jakes was very helpful, creative and patient when designing each element. Workmanship was very professional. And they were able to accommodate the builder's changing schedule.
1 reviews | Active since Apr 2026
Professional, efficient and obliging
Had a great experience with Universal in George, and at a very reasonable price. They designed and fitted a kitchen, bar, BICs and bathroom vanities in our new build. Jakes was very helpful, creative and patient when designing each element. Workmanship was very professional. And they were able to accommodate the builder's changing schedule.
1 reviews | Active since Feb 2026
Excellent service: Universal Kitchens
The service was excellent, work was done as promised and on time, the staff were helpful, well-trained, and professional.
1 reviews | Active since Feb 2026
Excellent service: Universal Kitchens
The service was excellent, work was done as promised and on time, the staff were helpful, well-trained, and professional.