Univa stove

Dear Univa

My name is Hlengi and I am writing to you regarding a recent purchase I made from Hifi Corporation. In February, I purchased a Univa brand stove, and unfortunately, I am experiencing some issues with its functionality.

Within just two months of purchase, the stove has ceased to work properly. Concerned about this unexpected malfunction, I reached out to Univa directly, as per the warranty guidelines. However, I was informed that a technician would be sent to assess the stove, with a caveat that if they determine the stove has been overused, assistance may not be provided.

I find this response puzzling and concerning. I assure you that I have been using the stove responsibly, with only about one hour of usage per day. If such usage is considered excessive by Univa's standards, it raises doubts about the quality and reliability of the product itself.

I would greatly appreciate it if you could assist me in resolving this matter promptly. It is disheartening to encounter such issues with a product so soon after purchase, and I trust that Univa values its customers and stands by the quality of its products.

Please let me know the next steps to proceed with having the stove assessed and repaired or replaced under warranty. I look forward to your prompt response and a satisfactory resolution to this issue.

Thank you for your attention to this matter.

Regards,