PP
PETRUS P

1 reviews | Active since Jan 2016

22 Jan 2021, 14:01

Univa stove

I bought a stove from the supplier in Newcastle, Furnzone I did not have too long and it started with problems, the front door not sealing and some of the plates not getting enough.

The technician came and fix the door and said they had to order the plate. Covid lock down came and everything was postponed to order the plate. After lock down it just became a nightmare to get Univa's guys to come and fix the problem, so by so that the so called warranty time is over.

still no sign of Univa's service team. Now when the warranty time is over, the supplier I bought it from contacted Univa and asked them to come and do the repairs. Their answer, the warranty is over??? Bull **** If I can give them back their ******* I will MY DEFY IS A 1000 TIMES BETTER than this univa brand and service is also better

0
Replies (1)
Univa South Africa
Univa South Africa's reply28 Jan 2021, 13:24
Official
Good day
Please note numerous failed attempts to get hold of the customer by the Univa Service Manager. This includes responding to emails received, calls and sms.
Please advise when is a convenient time and what is the preferred method of communication to get in touch with the customer.
Many thanks