Univa products downright awful, and so is their customer service.

Never buy a univa stove unless you like your food and baked goods burnt to a cinder. The oven and stove are horrible. It gets super hot and burns everything, even on the lowest settings . After complaining to univa, they finally sent out a technician after countless calls of me hounding them. The tech came and found an issue with the temperature. On an invoice I was sent, which stated that the temperature gets 20 degrees hotter, which is normal for this model( just telling you guys what was written down). How can that be normal? How are we supposed to know that 180C is actually 200C?. If a temperature is set to 180C, then it should be 180. I was then finally able to log a return, which took 2 weeks to be collected! I literally had to call them every other day to get them to pick it up. I spoke to several unprofessional agents who had no idea what they were doing and kept promising to get back to me but never did. This happened time and time again. I wasted hundreds of rands calling these unprofessional people. I'm now waiting over a week for my return to be credited. I was told to respond to an email to rush up this process and did, but no one bothered responding back to my email ( It's been 4 days since that email). This whole process from getting them to come out and check the stove to getting a credit for my return has taken well over a month and still waiting for my credit! Please DO NOT waste your time, money or energy on this pathetic brand. They will sell you garbage and ignore you if you need aftersales service. I have never dealt with such an unprofessional bunch in a long time and put this here to warn people to steer clear of Univa appliances. Please don't make the same mistake as me. This brand and staff will give you nothing but disappointment and frustration. If you've already made the mistake of buying a univa product that's obviously defective/not in good working condition, and they refuse a return within a 6 month period then I advise you to report them to the NCC. This company needs to start treating customers better.