Univa customer complaint not handled or settled fo a period of7 mnths

I bought a univa gas stove with electric oven last year April. during October the stove started with problems and as it was under guarantee i submitted a fault on 1 November. 2 November job card was opened un *** and assigned to a technician tech mad an appointment for 7 November but only came on the 8th of November. 10 November i received a mail that said the stove needs a new selector switch. and that the part will be ordered. 22 November mail was received that part has arrived and tech will schedule the replacement. 28 November part was replaced but tech didn't check load shedding schedule and couldn't test oven. 5 December tech came as stove wasn't working as it should. 10 December mail sent that tech needs a wiring diagram as it seems he couldn't replace the part properly and *****ed up the wiring 10 December nereen another tech came and couldn't do anything as he is also in the dark and needs the wiring diagram. this was req and several mails sent back and forth between myself and univa until 24 April 2024

i the relogged a new complaint with univa on 25 April 2024 as i was at a point where the old complaint seemed to have been closed or lost or whatever. 27 April new job card opened and assigned 29 April supp**** details of previous complaint. tech came but due to no wiring diagram couldn't do anything. up until now still no new feedback

this company clearly doesn't care and sell substandard products or se sub standard parts or technicians. I'm at a point where id rather have my money back and then go and buy another stove but definitely not univa or hi sense make as the stove service and repair has been don by hi sense,

This company seriously has to impress if they ever want my business or me sending them clients in future