1 reviews | Active since Apr 2020
No existent customer service
I reported a leak in my washing machine on 16 January, till today I’m yet to get assisted the machine is 3 months old . On 17 January my request was passed on to another department with the incorrect address, I responded with the correct address and did not get a response. On 26 January I followed up on progress no response, on1 February I sent an email again absolutely sucked by their lack of service m, they respond and say a technician did not get ahold of me (on 23 Jan apparently) I don’t have an email or telephone which came in for me on that day . If the technician tries to get ahold of me then why was that not mentioned in the email on the 26th. Till today I’m being ignored , I wanted to but their dishwasher but I’m done with this . You absolutely do not ignore customers!
Our sincere apologies for the lack of communication and frustration that you have experienced!
Please provide your contact number and email address to ensure the Service Department can get hold of you.
The service department's email address is: *** or they can be contacted telephonically at *** option 2.
Also please indicate from which Retailer or Online platform you have made your purchase and provide Date of Purchase please.
Univa Appliances
Our sincere apologies for the lack of communication and frustration that you have experienced!
Please provide your contact number and email address to ensure the Service Department can get hold of you.
The service department's email address is: *** or they can be contacted telephonically at *** option 2.
Also please indicate from which Retailer or Online platform you have made your purchase and provide Date of Purchase please.
Univa Appliances