Bad service.

Service is very bad. They don’t respond to your emails. It’s now 2 months without a stove still waiting for a replacement. I bought one of their appliances from takealot. After purchasing it says no refund imagine. When the stove finally arrives, the oven glass does not seal the oven. It’s like it’s stuck with glue.When the stove was connected to electricity the oven will still be on even though it’s not switched on. The stove has been collected and still I am waiting for a replacement. It’s now 8 weeks. Planning to report them to Consumer goods and ombudsman. I see so many reviews that are bad. They cannot continue operating like this. It’s not acceptable at all.