VERY BAD SERVICE

I am very disappointed in the service I receive from Unity.

I logged a scratch and dent claim on 7 August. On 20 Aug I sent my quote trough, but Unity did not receive it as the lady was not working with Unity anymore.

On 7 September I submitted the quote again after finding out Unity never received it. I received an SMS that the claim will be processed within 48 hours.

On 12 September I again received and SMS the claim will be processed within 48 hours.

I have phoned the query department about 10 times already, only to hear my claim is with the assessor. It does not matter what phone number I phone, I only get to the same department that gives me the same pathetic feedback! - My claim is with the insurer and nobody can give me an number to phone to find out what is going on with my claim.

I am paying for an insurance that I do not get!

If I am not satisfied with the feedback I receive by 15 October, I am canceling my policy with immediate effect.

Claim number: UTOUCH300051