NN
Nonceba N

1 reviews | Active since May 2011

14 Nov 2016, 12:05

Terms and conditions

<p>When I took out the household insurance with unity insurers I thought I made the best decision. The cover has gone from good to worst. Now it’s like they looking for reasons not to payout the claim. Making me feel like I stole, I did not break into my house and *****. It’s traumatizing enough to have to walk into your house and find that your private space has been invaded, forcefully to top it all. When I took out this policy in 2009 I was asked how much are my household contents. I was never told about the receipts. I remember correctly asking one of unity consultants about having three televisions and she most people have more than three TV sets in their houses. I was never told about the receipts only when I claim I am told about the receipts. Unity did not tell me to ask for a receipt when someone buys me a present. My claim was not fully paid out and I have been asking for those terms and conditions that were sent to me on inception of this policy in 2009.</p>

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Replies (2)
Unity
Unity's reply14 Nov 2016, 12:32
Official

We acknowledge receipt of your complaint.

Kindly be advised that we have escalated the matter to the relevant claims manager to look into the matter and ensure that contact is made with you within 24 hours

We apologise for the frustration and inconvenience caused

Kind Regards

The Unity Team

Best regards,

NN
Nonceba N's update28 Nov 2016, 12:20
Reviewer Update

As per your reply you advised that a contact will be made within 24hours. Can I please be assisted.