Refund on policy

<p>I made contact with unity insurance on the 19 Oct 2016 the cancel my existing policy with unity due to a cheaper insurance policy I received, I spoke to a lady by the name of Tshepiso for the cancellation of the policy and she ad used that the debit order for the month of November was already submitted to go of 20 Oct 16 and same wil be refunded back to my account, I phone unity today spoke to Ryan Brown that advised that the funds can't be refunded due to a bank statement that's outstanding but same was never discussed with me and j I representative of the insurance made contact with me to advise of same. Discussed with unity and with the service received proper training will have to be provided and advised client of the requirements in detail.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>