Poor Unity service on claim logged.

Item: Unity
Rating: 1
Author: Wiean B

Logged a claim on 15 November for minor scratch and dent. Assessment done on 18th but up to know no feedback from Unity. I tried to phone the claims department only to have a tune played in me ear for as long as I am willing to hold on. This is not my first claim and I must admit getting hold of them is not the easiest thing to do.

Helpful (0)

Replies (2)

Unity's replyOfficial

28 Nov 2019, 13:06

Hi Wiean,

We are sorry to hear about your service experience. However, we will escalate your matter to our team to look into.

They will contact you with feedback.

Kind Regards,
The Unity Team

Best regards,

Unity's reply28 Nov 2019, 13:06

Official

Hi Wiean,

We are sorry to hear about your service experience. However, we will escalate your matter to our team to look into.

They will contact you with feedback.

Kind Regards,
The Unity Team

Best regards,

Unity's replyOfficial

02 Dec 2019, 14:19

Hi Wiean,

Thank you for allowing us the opportunity to assist you.

We can confirm that your claim was finalised and apologise for the inconvenience that was caused.

Regards,

The Unity Team

Best regards,

Unity's reply02 Dec 2019, 14:19

Official

Hi Wiean,

Thank you for allowing us the opportunity to assist you.

We can confirm that your claim was finalised and apologise for the inconvenience that was caused.

Regards,

The Unity Team

Best regards,