TJvV
Tinus Jansen van Vuuren
1 reviews | Active since Feb 2019
26 Feb 2019, 11:06
No service at Unity Insurance
I've been waiting a couple of days for service. Is seems that there is no service at Unity. I've been trying to cancel my policy for a week now on a vehicle I've sold . Nobody responded after a couple (5 to be exact), emails. I've also requested it online two times. They have even deducted a premium this month. I wouldn't recommend anybody to ensure at Unity. Very very bad. I've bought a new car and wanted Unity to ensure the new vehicle. I'm having second thoughts. Their premiums is ridiculous high. I started off paying R620 and I'm now paying R3290 p/m after two claims in more than 10 years. I can buy a second car with this premium - **********
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Replies (2)
Unity's replyOfficial
26 Feb 2019, 11:36We acknowledge receipt of your complaint.
We sincerely apologise for your frustration in this regard. Our Customer Relation Specialist contacted you and transferred you to the broker, who assisted you with the cancellation of the policy.
Kind Regards,
The Unity Team.
We sincerely apologise for your frustration in this regard. Our Customer Relation Specialist contacted you and transferred you to the broker, who assisted you with the cancellation of the policy.
Kind Regards,
The Unity Team.
Unity's reply26 Feb 2019, 11:36
Official
We acknowledge receipt of your complaint.
We sincerely apologise for your frustration in this regard. Our Customer Relation Specialist contacted you and transferred you to the broker, who assisted you with the cancellation of the policy.
Kind Regards,
The Unity Team.
We sincerely apologise for your frustration in this regard. Our Customer Relation Specialist contacted you and transferred you to the broker, who assisted you with the cancellation of the policy.
Kind Regards,
The Unity Team.
Unity's replyOfficial
26 Feb 2019, 11:41Update:
We are pleased to confirm that this matter has been resolved. We further confirm that a refund has been processed and the funds will reflect in your account within a period of three working days, (if not sooner).
Best Regards,
The Unity Team.
We are pleased to confirm that this matter has been resolved. We further confirm that a refund has been processed and the funds will reflect in your account within a period of three working days, (if not sooner).
Best Regards,
The Unity Team.
Unity's reply26 Feb 2019, 11:41
Official
Update:
We are pleased to confirm that this matter has been resolved. We further confirm that a refund has been processed and the funds will reflect in your account within a period of three working days, (if not sooner).
Best Regards,
The Unity Team.
We are pleased to confirm that this matter has been resolved. We further confirm that a refund has been processed and the funds will reflect in your account within a period of three working days, (if not sooner).
Best Regards,
The Unity Team.