My Access money not paid yet

Unity Insurance - During December 2013 a bakkie bumped into my car from the back whilst at the robot. I reported the incident to Unity Insurance as i have a contract with them. They told me that i need to pay R3500 access into their bank account whilst they investigate and they will pay me once investigations are done. I paid the money into their bank account and i submitted all the relevant documents they requested from me and particulars of the bakkie. I called them on the 29/01/2015 and they told me they will pay me since im a good paying customer. They did not pay. I called again a numerous times but no one answered the phone. I spoke to Tando who asked me to call this number ***. I called the number with no response. This has been going on since 2013 December and its not 2015. I WANT MY MONEY AS PROMISED. I WANT AND NEED AN URGENT RESPONSE..