Dispute reason for rejected claim!

291015 I was in a car accident another car drove into mine from behind.I went to th nearest police station 2 report the accident & get a case#.I contact Unity Insurance to log a *** received a mail informing me Unity is attending to my claim confirming prev insurance info.121115 I receivd a mail confirming my claim is finalizd a consultant will contact me.I called Unity later the day as no 1 contacted me! My claim has been rejectd on the basis Unity can confirm that I had 3yrs uninterrupted insurance & do not have proof that I had 5-7yrs uninterrupted with my previous insurance.My car is still at the yard in Pamona Kempton .161115 the car hire servicecalled telling me Unity only bookd the courtesy car until 131115.Unity told me I have until 281115 on the day of the claim.A day after the claim has been rejected the hired car must b returned I was only told 161115.I am being billed 4 the courtesy car & must return it? b left stranded no means of alternative Transport! Contacted Unity 161115 about this STILL WAITING 4 SUM1 TO RETURN MY CALL! FACT I DID HAV COMPREHENSIV PRIOR with ABSA & OUTSURANCE INS as regular driver.This is ridiculous! the info i gave in Sep14 is true!