DM
D M
1 reviews | Active since Oct 2022
11 Jul 2019, 08:04
debiting my account but refuse to assess and pay out my claim
took a trye and rim policy. had a claim and they refused to assist. had to pay for my own damages. had a 2nd claim and still awaiting feedback. requested them to call me over 3 months and yet still nothing. sent emails and called in. they still debit me but they refuse to assist me with the claims. it always gets escalated but nothing happens. requested the manager to call me and still they refuse. I have all receipts and stuff for repairs which they were suppose to reimburse as per their consultants buts its 3 months still waiting. terrible customer service.
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Replies (4)0
Replies (4)DM
D M's updateReviewer Update
11 Jul 2019, 10:09sent follow up email after this post and still no reply
DM
D M's update11 Jul 2019, 10:09
Reviewer Update
sent follow up email after this post and still no reply
Unity's replyOfficial
11 Jul 2019, 10:25We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
The Telesure Team
Unity's reply11 Jul 2019, 10:25
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
The Telesure Team
DM
D M's updateReviewer Update
11 Jul 2019, 10:27and this will happen when exactly?
maybe another 2 months time?
maybe another 2 months time?
DM
D M's update11 Jul 2019, 10:27
Reviewer Update
and this will happen when exactly?
maybe another 2 months time?
maybe another 2 months time?
Unity's replyOfficial
12 Jul 2019, 11:05Dear Mr Maharaj
Kindly be advised that we have recieved confirmation that contact has been made with you and your concerns have been addressed.
Once again, please accept our sincere apology for the frustration and inconvenience caused.
Kind Regards
The Telesure Team
Kindly be advised that we have recieved confirmation that contact has been made with you and your concerns have been addressed.
Once again, please accept our sincere apology for the frustration and inconvenience caused.
Kind Regards
The Telesure Team
Unity's reply12 Jul 2019, 11:05
Official
Dear Mr Maharaj
Kindly be advised that we have recieved confirmation that contact has been made with you and your concerns have been addressed.
Once again, please accept our sincere apology for the frustration and inconvenience caused.
Kind Regards
The Telesure Team
Kindly be advised that we have recieved confirmation that contact has been made with you and your concerns have been addressed.
Once again, please accept our sincere apology for the frustration and inconvenience caused.
Kind Regards
The Telesure Team