SL
Stephan L

1 reviews | Active since Mar 2014

24 Oct 2022, 16:15

Claim day you don't have an active policy but each month end debit orders are active.

I called to Start a scratch and Dent cover claim. I was told I don't have an active policy. I thought oh I must have canceled it, until month end came and the debit order still went off. I called again and was told the same thing, they cant find my active Policy.

I have been paying for over a year since I wanted to claim with Unity claiming each time I dont have an active policy and today I recieve an email with my policy documents.

Thank you but you can keep it. I was denied service a year ago and will accept nothing less than a full refund from until the call I made last year.

You can send me your recordings please for the number ***

0
Replies (1)
Unity
Unity's reply24 Oct 2022, 21:03
Official
Hi Stephan,

We are concerned to hear this and would like to apologize for the service and experience received. 

Our team will be in touch with you to address your concerns.

Kind Regards,
The Unity Team